WARRANTY, TERMS & POLICIES

CPS Auto Parts provides a flexible 1 to 5 Years Comprehensive Warranty on all certified OEM used engines, automatic/manual transmissions, and transfer case assemblies sold through our Dallas distribution facility. This warranty covers internal mechanical components and approved professional repair shop labor expenses under proper operating conditions.

What Is Covered:

• Engine Components: Engine block castings, cylinder heads, crankshafts, camshafts, pistons, rings, connecting rods, and oil pumps.
• Transmission Components: Internal gear sets, clutches, bands, planetary carriers, input/output shafts, torque converters, and valve body assemblies.
• Labor Protection: Approved repair shop labor costs incurred during replacement of defective components, calculated up to regional standard flat-rate schedules.

Warranty Exclusions & Void Conditions:

Warranty coverage becomes null and void if the part experiences overheating, oil starvation, improper fluid grades, lack of professional mechanic installation records, un-flushed transmission oil cooler lines during installation, or competitive racing application misuse.

By purchasing or submitting a quote inquiry with CPS Auto Parts ("Company"), you agree to abide by all stated terms, operational policies, and freight delivery guidelines.

• VIN Verification: Customers must supply a valid 17-digit vehicle Identification Number (VIN) to ensure correct part interchange. The company is not liable for fitment mismatches if an incorrect VIN is provided.
• Freight Delivery & Inspection: Free 50-state freight shipping includes hydraulic liftgate drop-off at commercial or residential locations. Customers must inspect crated items for transit damage and note exceptions on the Bill of Lading (BOL) prior to driver departure.
• Core Policies: Certain specialty units require core returns within 30 days. Core units must be in rebuildable condition (no cracked blocks or missing major components) unless a zero-core agreement was finalized.

CPS Auto Parts respects and protects your personal data privacy. We employ industry-standard 256-Bit SSL encryption and PCI-DSS Level 1 compliant gateways to protect your transactions and contact information.

Information Collection: We collect necessary order details including your name, shipping address, phone number, email, and vehicle VIN exclusively to process part quotes, logistics freight delivery, and warranty validation. We never sell, rent, or trade your personal information to third-party marketing entities.

We strive for 100% customer satisfaction. If you need to initiate a return or exchange, our straightforward guidelines ensure a seamless process.

• Return Window: Returns are accepted within 30 days of delivery for parts that are uninstalled, unaltered, and in their original crating.
• Return Authorization (RMA): All returns require a prior Return Merchandise Authorization (RMA) number issued by our customer support desk. Unauthorized returns will be refused at our Dallas loading dock.
• Restocking Fees & Freight: Non-defective returns are subject to a standard 15% restocking fee. Original and return freight shipping costs are the customer's responsibility unless the part delivered was incorrect due to company error.